Privacy Policy

Last updated: January 1, 2025

At Luxe & Loom, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, as well as information that is automatically collected when you interact with our website. The types of information we may collect include:

• Personal identification information: name, email address, phone number, shipping and billing address.
• Payment information: credit card details and other payment data processed securely through our payment providers.
• Order information: products purchased, order history, and delivery preferences.
• Technical data: IP address, browser type, device information, and browsing behavior on our site.
• Communication data: messages you send us through contact forms, email, or customer support channels.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and returns.
• To communicate with you about your orders, account, and customer service inquiries.
• To personalize your shopping experience and recommend products that may interest you.
• To improve our website, products, and services through analytics and feedback.
• To send promotional emails and marketing communications, where you have opted in.
• To detect and prevent fraud, and to comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, processing payments, delivering orders, and conducting our business, so long as those parties agree to keep this information confidential. We may also release information when required by law or to protect our rights, property, or safety.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, although this may affect certain features of the site. We also use local storage to remember your shopping cart contents between visits.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. All payment transactions are processed through secure, encrypted connections. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. You may also have the right to object to or restrict certain processing, and to request data portability. To exercise any of these rights, please contact us using the details below.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this page periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected].