Refund Policy

Last updated: January 1, 2025

At Luxe & Loom, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. This Refund Policy explains your rights and the process for returning products and receiving refunds or exchanges.

1. Return Window

You may return most items purchased from Luxe & Loom within 30 days of delivery for a full refund or exchange. The return window begins on the date the order is delivered to you, as confirmed by the carrier's tracking information. Returns initiated after the 30-day period may not be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging, with all tags and labels attached.
• You must provide proof of purchase, such as an order confirmation or receipt.
• The item must not be damaged due to misuse, negligence, or normal wear and tear.

3. Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Personalized or custom-made products.
• Intimate apparel and swimwear for hygiene reasons.
• Gift cards and downloadable digital products.
• Items marked as final sale or clearance at the time of purchase.

4. How to Initiate a Return

To start a return, please contact our customer support team at [email protected] with your order number and the reason for the return. Our team will review your request and, if approved, provide you with return instructions and a return shipping address. Please do not send items back without first contacting us, as unauthorized returns may be refused.

5. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item received was defective, damaged, or incorrect. In such cases, Luxe & Loom will provide a prepaid return label or reimburse reasonable shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your item and whether your refund has been approved. If approved, your refund will be processed to the original method of payment within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

7. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us within the 30-day return window. Exchanges are subject to product availability. If the requested item is not available, we will issue a refund instead.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage and your order number. We will arrange for a replacement or a full refund, including any shipping costs, at no additional charge to you.

9. Late or Missing Refunds

If you have not received your refund within the stated processing time, please first check your bank account and contact your credit card company, as there may be processing delays. If you have done this and still have not received your refund, please contact us at [email protected].

10. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please reach out to our customer support team at [email protected]. We are happy to help.